Refund policy

Returns and exchanges

A tee has to fit and the print has to hold. If either fails, here is how we sort it out.

14-day returns

You have 14 days from delivery to ask for a return, in line with European consumer law. The tee must be unworn, unwashed and with its tags on - for hygiene reasons we cannot accept a garment that has been worn.

To start a return, e-mail contact@wrenfolk.com with your order number. We confirm the return address before you send anything back.

Size exchanges

Wrong size is the most common reason people write to us, and it is the easiest to fix. Within the same 14 days we exchange the tee for another size, subject to availability. The first size swap on an order is free: we pay the shipping both ways and you keep the same design. Further swaps on the same order are shipped at cost. The tee must be unworn and unwashed.

Not sure which size to pick? Write to us before ordering - it is faster for everyone than a return.

Who pays the return

Return shipping is arranged and paid by the customer, except when the return is caused by our error or by a defect. In those cases we cover the full cost.

There is no restocking fee. We recommend a tracked service, since we cannot refund a parcel that never reaches us.

Print guarantee - 60 days

If the print cracks, peels or fades within 60 days of normal washing, following the care instructions on the product page, we replace the tee or refund it in full. Send a photo to contact@wrenfolk.com with your order number - you do not need to send the tee back.

The same applies if the item arrives damaged, misprinted, or is not what you ordered.

Refunds

Once your return arrives and is checked, the refund is issued within 5 business days to the original payment method. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement.

Questions: contact@wrenfolk.com.